Waste Collection Tufnell Park Privacy Policy

This Privacy Policy explains how Waste Collection Tufnell Park collects, uses, stores and protects your personal data when you use our waste collection and related services. It applies to all Waste Collection Tufnell Park customers and prospective customers located in our service area, including individuals, landlords, property managers and business clients.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is designed to provide you with clear and transparent information about our data processing activities and your rights.

Data Controller

The data controller is Waste Collection Tufnell Park. This means we decide how and why your personal data is used in connection with our services. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided on our main customer communication channels.

Personal Data We Collect

We collect only the personal data that we need to deliver and manage our services. The types of personal data we may collect include:

Identification and contact details such as your name, address, email address, contact telephone numbers, and, where relevant, business or tenancy details.

Service information such as details of the type of waste collection service requested, frequency of collections, property access information relevant to the service, service history, enquiries, complaints and feedback.

Billing and payment data such as billing address, payment status, invoices, payment method type and transaction records. We do not store full card details when card payments are processed by a payment provider.

Technical and usage data such as your IP address, device information and basic usage data generated when you contact us electronically, visit our webpages or use any online forms we provide.

Communication records such as emails, messages, call notes and other correspondence between you and our customer support or operations teams.

How We Collect Your Data

We collect personal data from you in several ways:

Directly from you when you request a quote, make a booking, set up an account, contact our customer service team, provide feedback or complete any form we supply.

Automatically when you visit our webpages or interact with our digital platforms, where basic technical data is generated by your device and browser.

From third parties when it is lawful and necessary, for example from landlords, letting agents, property managers or local partners who arrange services on your behalf, or from payment processors confirming successful payments.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. Depending on the situation, we rely on the following lawful bases:

Contract: We process your data when it is necessary to enter into or perform a contract with you, such as providing waste collection services, managing your bookings, handling payments and communicating with you about your service.

Legal obligation: We may process your data to comply with legal and regulatory requirements, including accounting, tax, health and safety, and municipal or environmental regulations relevant to waste collection activities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. Examples include managing our operations, improving our services, preventing fraud, maintaining security and handling complaints or disputes.

Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage waste collection and related services you have requested, including scheduling, dispatching crews, accessing your property appropriately and confirming completion of services.

To create and manage your customer account, including account verification, service preferences and contact details.

To handle billing, invoicing and payment processing, as well as dealing with any payment queries or disputes.

To communicate with you about bookings, service updates, cancellations, changes to terms and other important service information.

To respond to your enquiries, feedback or complaints and to resolve operational or service issues.

To improve our services, plan capacity, train staff and monitor quality using aggregated and anonymised data where possible.

To meet legal, regulatory and insurance requirements and to establish, exercise or defend legal claims.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting or reporting requirements.

Service and account information is generally kept for the duration of your relationship with us and for a reasonable period afterwards to deal with queries, potential disputes and legal obligations.

Billing and financial records are normally kept for the period required by law, which is typically a number of years after the end of the relevant financial year.

Communication records may be retained for a period that allows us to review service history, handle complaints and improve our customer service, after which they are deleted or anonymised.

When data is no longer needed, we securely delete it or irreversibly anonymise it so that it can no longer be associated with you.

Data Processors and Third Parties

We may share your personal data with trusted third party processors who help us operate our business and deliver our services. These processors act on our instructions and are contractually required to protect your data.

Examples of processors and third parties include customer relationship management and booking system providers, payment processors and financial service providers, IT hosting and support providers, communication service providers and waste disposal or recycling partners who work with us to complete the service.

Where required, we may also share data with professional advisers such as accountants, auditors, legal advisers and insurers, as well as with regulators, law enforcement bodies or public authorities, if we are legally obliged to do so.

We do not sell your personal data to third parties.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we take appropriate safeguards to protect your data. These may include using standard contractual clauses approved by data protection authorities or ensuring that the destination country has an adequate level of data protection.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.

Right of access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: In some circumstances, you can ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation or overriding legitimate interest to retain it.

Right to restriction: You can request that we restrict the processing of your data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.

Right to data portability: Where the processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, machine readable format or transfer it directly to another controller where technically feasible.

Right to withdraw consent: Where we process your data based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.

How to Exercise Your Rights

If you wish to exercise any of your rights, please contact us using our usual customer contact details. To protect your privacy, we may need to verify your identity before acting on your request. We aim to respond to all valid requests within one month, or within any extended period allowed by law for complex requests.

You also have the right to lodge a complaint with the UK data protection authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and the use of reputable service providers who meet suitable security standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational needs or legal requirements. Any changes will be made available through our usual customer information channels, and the updated policy will apply to all ongoing and future data processing activities.

By using Waste Collection Tufnell Park services in our area, you acknowledge that you have read and understood this Privacy Policy and that your data will be processed in accordance with it and with applicable data protection law.